Customer service
Customer Service Course
Turbocharge your business by developing the skills and knowledge needed to deliver consistently exceptional customer experiences with this extensive customer service course.
In any business, your reputation is key to success. By failing to invest in strong customer service practices, you could be jeopardising your future profits. Don’t risk it!
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Is this the right Customer Service course for you?
On every step of your customer’s journey, from their initial interest to the moment of purchase and any subsequent after-care, make sure your business provides a first-class experience – every time.
This Customer Service course introduces workers, managers and business owners to the broad concept of customer service, as well as providing definition and clarity on what exactly it means and how best to achieve it.
The course is one of a range of business skills online training courses that we provide.
So if you work in any customer-facing role, this programme is designed for you.
Customer Service course: what is covered?
Students tackle nine separate modules as part of this Customer Service course. Broad introductions to the course and the concept of customer service are quickly followed by exploring the goals of great customer service – what do you hope to achieve? – and a detailed look at customer needs and expectations.
With these details defined, students have a basic customer service foundation on which to build.
Modules on how to achieve the best possible levels of customer service, and ensuring your customers enjoy their dealings with you from the very first minute, help to advance your skills even further.
Communication skills, including non-verbal communication and body language, are also looked at in detail.
And finally, students are given the fundamentals of how to positively resolve situations in the rare occasions when you might receive a customer complaint.
Modules included in the course
Module 1
About the Course
Module 2
What is Customer Service?
Module 3
The Goals of Great Customer Service
Module 4
Discovering and Understanding Customer Needs
Module 5
Delivering Maximum Levels of Customer Service
Module 6
Making Customers Feel Great From the Start
Module 7
Communication Skills
Module 8
Non-verbal Communication and Body Language
Module 9
Dealing with Customer Complaints
How long will it take to complete this Customer Service course and how will I be assessed?
The average student completes this programme in just 75 minutes – less than an average film. It is studied entirely online, so no classroom visits or appointments are necessary.
You simply need an internet connection and a device on which to work.
At the end of each of the nine modules, students face a brief multiple choice test.
You need to achieve a score of at least 70% in all nine tests in order to receive your overall certificate of achievement.
Which bodies recognise this Customer Service course?
The quality of this course is recognised by the Continuous Professional Development (CPD) Certification Service.
This gives you valuable reassurance that the content of the course has been professionally recognised and will give you everything you need to take the first steps on the path towards a truly excellent customer service provision.
Course:
Customer Service
Accreditations and approvals:
CPD
Course time:
75 minutes
Assessment method:
Multiple choice test
Pass mark:
70% in each module
Cost:
£35.00 + VAT
